Frequently Asked Questions

The seasoning packet in my marinade and cure kit is hard. Is it still okay to use?

This is normally caused by higher humidity levels at the time of packaging. The product is still perfectly safe to use. Simply open the seasoning packet and place it in a small bowel with a bit of hot water. Allow the seasoning to soften and then use as directed on the recipe.

I don’t feel comfortable giving my credit information over the Internet. How else can I place an order?

Pacific Mountain Farms uses the latest in security technology to ensure that your personal information is protected (please see our Privacy Policy). However, if you still have concerns about placing orders over the internet, you can submit your order via telephone by contacting us at 1-800-647-0996, Monday – Friday 9:00 AM to 4:30 PM Eastern Standard Time.  You may also request a paper order form and return it with a check or money order.

What if I am not satisfied with my order?

Pacific Mountain Farms will credit you for the total purchase price less shipping, upon receipt of any unopened product within 30 days of purchase.

How do I cancel an order I just placed?

If for any reason you find that you need to cancel an order, change an item in an order or change the shipping address, please call us at 800-647-0996 or email  We cannot cancel an order once it has shipped from the warehouse. Therefore, the sooner you call us, the better our chances of canceling the order in time. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please see our return policy for details.

How long will it take for me to receive my products?

Orders are typically processed within 3 business days and most orders are shipped via U.S. Priority Mail. A confirmation email will be sent once the order has left our warehouse.

What is the best way to store the products to ensure lasting freshness?

Store in a sealed package, such as a Zip-Lock bag, at room temperature in a dry cupboard or counter area to ensure maximum freshness. You may also store the products in the refrigerator; however, they are best enjoyed at room temperature.

I have a specific food allergy. How can I find out more information on the ingredients in the products?

Nutritional value and/or ingredients are provided on most product description pages for easy access.

Where do I send returned orders?

Send returned items to:
Pacific Mountain Farms
9 Seneca Street
Hornell, NY 14843

What is the little white bag in the beef jerky packages?

The white bag in most packages is iron oxide, which helps to extend the freshness of the product. It is non-toxic but should not be eaten.